Privacy Policy

Privacy Policy

Last Updated: [July the thirteenth, 2025]

1. Introduction

Welcome to Shardsigh.com, operated by H K JILE INTERNATIONAL TRADING LIMITED ("we," "us," "our," or "Shardsigh"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

We collect several types of information to provide and improve our Services:

A. Information You Provide Directly

  • Account Information: Name, email address, password, and contact preferences when you create an account.

  • Purchase Information: Billing and shipping addresses, phone number, and payment details (processed securely by our payment partners).

  • Communication Information: Messages, inquiries, feedback, and survey responses when you contact our customer support.

  • Marketing Preferences: Your subscription choices for newsletters and promotional communications.

B. Information Collected Automatically

  • Device and Usage Information: IP address, browser type, operating system, device identifiers, referring URLs, pages visited, access times, and actions taken on our website.

  • Location Data: General geographic location derived from your IP address to comply with regional regulations and provide relevant services.

  • Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies. For detailed information, please see Section 6.

C. Information from Third Parties

  • Payment Processors: Transaction confirmation and limited payment details from partners like PayPal and Stripe.

  • Social Media Platforms: Information you make publicly available or permit us to access when you interact with our social media profiles.

  • Service Providers: Analytics data, fraud detection information, and marketing insights from partners like Google Analytics and Shopify.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

  • Order Fulfillment: To process, ship, and deliver your purchases, send order confirmations, and provide customer support.

  • Account Management: To create and maintain your account, verify your identity, and manage your preferences.

  • Communication: To respond to your inquiries, send administrative updates (order status, policy changes), and, with your consent, send marketing communications about new products, promotions, and personalized offers.

  • Website Improvement: To analyze trends, monitor website performance, conduct research, and develop new features to enhance your shopping experience.

  • Security and Fraud Prevention: To protect our Services, detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.

  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our processing of your personal data is based on the following legal grounds:

  • Contractual Necessity: To fulfill our obligations under a contract with you (e.g., processing your order).

  • Legitimate Interests: For our legitimate business interests, such as improving our Services, marketing, and preventing fraud, where such interests are not overridden by your data protection rights.

  • Consent: Where required by law, we will obtain your consent before processing, such as for sending certain marketing communications.

  • Legal Obligation: To comply with our legal and regulatory obligations.

5. How We Share Your Information

We do not sell your personal information. We share it only in the following circumstances:

  • Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, data analysis, and IT services. These partners are contractually obligated to protect your data.

  • Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets.

  • Legal Requirements: To comply with a legal obligation, protect our rights, property, or safety, or respond to valid requests from public authorities.

  • With Your Consent: For any other purpose disclosed to you at the time we collect the information, with your explicit permission.

6. Cookies and Tracking Technologies

A. What Are Cookies?

Cookies are small data files stored on your device. We use the following categories:

  • Essential/Strictly Necessary: Required for core site functionality (e.g., shopping cart, secure checkout).

  • Performance/Analytics: Help us understand how visitors use our site (e.g., Google Analytics).

  • Functional: Enable enhanced features and personalization (e.g., remembering language preferences).

  • Targeting/Advertising: Used by advertising partners to build a profile of your interests and show relevant ads on other sites.

B. Your Cookie Choices

Most web browsers allow you to manage cookie preferences through their settings. You can usually set your browser to refuse or accept cookies, or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.

For a detailed list of cookies used via our platform provider, Shopify, please visit: Shopify's Cookie Policy.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption: Using SSL/TLS technology to encrypt data transmitted during checkout.

  • Secure Storage: Storing personal data on secure servers behind firewalls.

  • Access Controls: Limiting access to personal information to authorized employees and contractors who need it to perform their job functions.

  • Regular Security Assessments: Conducting periodic reviews of our security practices.

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Our company is based in Hong Kong, and our service providers operate globally. Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including the United States and Canada, where data protection laws may differ.

When we transfer data internationally, we rely on approved mechanisms, such as Standard Contractual Clauses approved by the European Commission, to ensure an adequate level of protection.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access & Portability: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data under certain circumstances.

  • Restriction/Objection: Object to our processing or request restriction of processing.

  • Marketing Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email. You may still receive transactional messages.

  • Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.

To exercise these rights, please contact us at support@shardsigh.com. We will respond in accordance with applicable law. We may need to verify your identity before processing your request.

10. Region-Specific Disclosures

A. For California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (as amended), you have the right to:

  • Know what personal information is collected, used, shared, or sold.

  • Request deletion of your personal information.

  • Opt-out of the "sale" or "sharing" of your personal information (we do not sell personal information as defined under CCPA).

  • Non-discrimination for exercising your rights.

To submit a verifiable request, please use the contact details in Section 13.

B. For EEA and UK Residents (GDPR/UK GDPR)

As a data controller, we process your personal data in accordance with the GDPR and UK GDPR. You have the rights outlined in Section 9. You have the right to lodge a complaint with your local supervisory authority.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, legal claims, or compliance with our legal obligations). Criteria used to determine retention periods include the nature of the data, the purpose for processing, and relevant legal or operational retention needs.

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children's Privacy

Our Services are not directed to individuals under the age of 16 (or other age as required by local law). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we learn we have collected such data, we will delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The "Last Updated" date at the top of this page will indicate when revisions were made. We will notify you of material changes by posting the new policy on our site and/or sending a notification. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

H K JILE INTERNATIONAL TRADING LIMITED (trading as Shardsigh)
📧 Data Protection Contact: support@shardsigh.com
📍 Address: Unit D, 2511, 25th Floor, Golden Bear Industrial Centre, 66-82 Chai Wan Kok Street, Tsuen Wan, Hong Kong